1. How can you guarantee the product quality?
To ensure quality, we need to start from the source, covering multiple aspects such as raw material control, production process supervision, personnel training, and quality inspection. Only when all these aspects cooperate with each other can high-quality products be produced.
2. How do you handle customer complaints?
Once we receive a customer complaint, we will initiate the handling process as soon as possible, immediately contact the customer, express our attention to their problem, and promise to provide a solution as soon as possible. We will comprehensively review the entire process of the product from raw material procurement, production and processing, quality inspection to packaging and transportation. Based on the investigation results, we will propose practical solutions. After the implementation of the solution,we will follow up with the customer within 3 working days to confirm whether the problem has been completely resolved. If the customer still has questions or is not satisfied, we will adjust the solution in a timely manner until the customer is completely satisfied. At the same time, we will feedback the handling results to the relevant internal departments, summarize experience and lessons, avoid the recurrence of similar problems, and continuously optimize product and service quality.
3. How do you ensure the good packaging of products?
Drawing on years of export experience and integrating customers' requirements, we will start from multiple aspects such as the rationality of packaging design, the quality of packaging materials, the standardization of packaging operations, and post-packaging inspection, and comprehensively judge from multiple dimensions whether the packaging can effectively protect the products.
4. Why us?
1) The product quality is excellent, far exceeding industry standards.
2) The price is affordable and reasonable, with extremely high cost performance.
3) The supply is fast and stable, and production capacity is guaranteed.
4) The customized service is considerate, meeting diverse needs.
5) The production technology is advanced and the craftsmanship is superb.
6) Environmental protection compliance is leading, practicing the green concept.
7) The after-sales service is attentive, ensuring the whole process.